Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
For USPS shipping options we utilize ChitCats Express, an official shipping partner of USPS. This allows our USPS shipments to be trucked as efficiently as possible to the closest USPS sort center to the delivery destination, and USPS delivers the final mile.
Free shipping applies only to Canadian & USA addresses that can receive ground shipments. These orders will be shipped by ground service through either USPS, UPS Standard, Canada Post Expedited or Purolator Ground at our discretion.
Estimated Shipping Times
USA
USPS Ground Advantage - 3-8 business days
USPS Priority - 2-6 business days
UPS Standard - 2-6 business days
UPS Expedited - 1-3 business days
UPS Express Saver - 1-2 business days
DHL Express - 1-3 business days
* for HI, AK, PR, APO & GU please allow an extra 4 business days for any shipping method
Canada
Canada Post Expedited - 2-7 business days
Canada Post XpressPost - 1-4 business days
Canada Post Priority - 1-2 business days
UPS Standard - 2-6 business days
UPS Expedited - 1-3 business days
UPS Express Saver - 1-2 business days
Purolator Ground - 1-5 business days
Purolator Express - 1 business day to urban areas, 2-3 business days to rural areas
Rest Of The World
XpressPost International - 4-12 business days
DHL Express - 1-5 business days
UPS Expedited - 2-6 business days
UPS ExpressSaver - 1-4 business days
* these ranges are approximate, and will depend on the country the order is shipping to
Returns Policy
You may return most new, unopened items within 7 days of delivery for a full refund. Shipping costs are never refundable except in the case of an order processing error on our end.
You should expect to receive your refund within 5-10 business days of us receiving your package back at our warehouse. This time period includes the time our payment processor and your credit card company take to process the refund.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.